Accessibility Statement

Our accessibility statement sets out how accessible our website, cee.swale.gov.uk, is, what we're doing to make it better and what's wrong at the moment.

Accessibility statement for cee.swale.gov.uk

This accessibility statement applies to cee.swale.gov.uk.

This website is run by Swale Borough Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

change colours, contrast levels and fonts
zoom in up to 300% without the text spilling off the screen
navigate most of the website using just a keyboard
navigate most of the website using speech recognition software
listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in three days.

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please let us know via this form or contact the Communications and Marketing team at webfeedback@swale.gov.uk.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: webfeedback@swale.gov.uk or call our Customer Service team on 01795 417850.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us.

Technical information about this website’s accessibility

Swale Borough Council is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Non-accessible content

The content listed below is non-accessible for the following reasons:

some of the headings are empty
some of interactive elements like links, don't meet the minimum size required
some of the fonts use on this website are fixed, and don't scale

Preparation of this accessibility statement

This statement was prepared on Sunday 10 April, 2022. It was last reviewed on Thursday 18 July, 2024.

This website was last tested on Tuesday 16 July, 2024. The test was carried out by Swale Borough Council.

To decide which pages to test, we chose pages which represented the different layouts we use on the website.

We sampled the following pages:

We carried out an assessment of the website in house, using aXe and the screen reader NVDA.