Cookies and Privacy

This privacy notice explains how we process your personal data when you interact with us and information about your rights under data protection legislation.

We reserve the right to update this privacy notice. Changes apply as soon as they are published. We recommend that you visit this page regularly to find out about any updates that may have been made.

This should be read in conjunction with the main privacy notice.

Who we are

We are Swale Borough Council. We are the “data controller”. This means that we are responsible for deciding how we hold and use your personal data.

Swale House
East Street
Sittingbourne
Kent
ME10 3HT

Telephone 01795 417850.

You can find us in the Information Commissioner’s register of organisations who have paid the data controller fee. Our reference number is Z7353758.

How we collect information from you

We collect information from you when you:

complete a sign up form to join our email subscription list
visit swale.gov.uk
contact us in writing
speak to us on the phone, email or any other type of electronic communication
talk to us face to face

What personal information do we collect from you

The following information is collected:

email Address
any relevant personal information supplied as part of the enquiry

Special types of personal information collected

Swale Borough Council does not require special category data for this processing; however it is identified that as part of the enquiry special category data may be provided.

Why do we collect this information

We use cookies and other analytic technologies to give you a better experience on our website and to improve the relevance of online advertising you see. For more information, please see our Cookie Notice.

How the law allows us to use your personal information

Under data protection law, UK GDPR Article 6(1), there are lawful bases that allow us to collect, process and share personal information. The lawful basis for processing your information for the outlined purposes are:

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Public Task

Who will we share this information with

Your personal data will only be shared with other organisations, when necessary, if the law allows us, and we always aim to share the minimal data as is necessary.

We share your personal data with the following parties where it is necessary for us to do so:

relevant Teams within the Council
with third parties where you have requested us to do so

We may share the content of your query with third parties such as contractors however, personal data will not be shared unless, as advised above, you have requested us to do so.

We may also share personal data with anti-fraud, law enforcement agencies or the Police for prevention or detection of crime/fraud or other legal obligation.

How long we keep your information for

The information we gather is kept for:

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Enquiries will be held for 7 years in line with the Councils retention policy.

Storing your personal data

You personal data is stored according the following:

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The council stores your personal data in the UK. We do not transfer your personal data to any other countries including countries in the EU and EEA (European Economic Area).

Third parties may transfer your personal data outside the UK. Please refer to their privacy notices for more details.

Your rights

You have the following rights:

Right to be informed – You have the right to be informed about the collection and use of their personal information.
The Right of Access – you can request copies of any of your personal information that is held by the Council.
The Right to Rectification – you can ask us to correct any incorrect information.
Right to Erasure – you can ask us to delete your personal information. The Council can refuse to delete information if we have a lawful reason to keep this.
Right to object or restrict processing – you have the right to object to how your information is being used and how it is going to be used in the future.
Right to Portability – you can ask us to transfer your personal information to different services or to you
Right to prevent automatic decisions – you have the right to challenge a decision that affects you that has been made automatically without human intervention, for example an online form with an instant decision

How you can access information held about you

By law, you have rights as a data subject, such as the rights detailed above. These rights are not absolute, but if you would like to exercise your rights or make a complaint regarding how your information is used, you should contact the Data Protection Officer at:

Email: DataProtectionOfficer@Swale.gov.uk

There is no charge for you to exercise your rights. We may refuse your request or make a reasonable charge if your request is manifestly unfounded or excessive.

We also collect data on the number of times a word is searched for and the number of failed searches. We use this information to improve access to the site and identify gaps in the content and see if it is something we should add to the site.

We do not use this data to identify individuals.

Other people’s cookies

We don't control how third parties, for example Google and Facebook, use their cookies.

If you have concerns about how third parties use cookies, check their website's privacy policies.

Turning off cookies

You can stop cookies being downloaded on to your computer or other device by selecting the appropriate settings on your browser. If you do this you may not be able to use the full functionality of this website.

There is more information about how to delete or stop using cookies on AboutCookies.org. You can also opt out of being tracked by Google Analytics.

Further guidance on the use of personal information can be found at ico.org.uk.